1. Introduction
Welcome to S&S Digi9 Tech Solutions. We value your trust and are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, communicate with us, or use any of our services.
At S&S Digi9 Tech Solutions, we believe that your privacy is important. Whether you are browsing our website, requesting a quotation, engaging our services, or communicating with our team, we are committed to handling your personal information responsibly and in accordance with applicable laws and industry best practices.
The purpose of this Privacy Policy is to provide transparency regarding:
- The types of information we collect.
- How and why we collect your information.
- How your information is used, stored, and protected.
- When your information may be shared with third parties.
- Your rights regarding your personal information.
- How you can contact us with any privacy-related questions or concerns.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
Effective Date: 2025
Company Information
S&S Digi9 Tech Solutions
Registered Office:
83, S.P. Mukherjee Road, 5th Floor, Devi Market, Kolkata – 700026, West Bengal, India
Website:
https://ssdigi9techsolutions.com/
Email:
2. Scope of this Policy
This Privacy Policy applies to all individuals and organizations who interact with S&S Digi9 Tech Solutions, including through our website, email communications, social media channels, or any of our professional services.
Specifically, this Policy applies to:
Website Visitors
Individuals who browse, access, or interact with our website, including those who submit inquiries, download resources, or use any interactive features available on our website.
Prospective Clients
Businesses, organizations, and individuals who contact us to request information, consultations, quotations, or proposals regarding our services.
Existing Clients
Clients who engage us for services such as website design and development, WordPress development, Shopify development, mobile application development, UI/UX design, custom software development, SEO, digital marketing, branding, graphic design, professional photography & videography, hosting, maintenance, or any other professional services offered by S&S Digi9 Tech Solutions.
Business Partners and Vendors
Organizations, consultants, freelancers, technology partners, suppliers, and service providers with whom we maintain professional or contractual relationships.
Job Applicants
Individuals who apply for employment, internships, freelance opportunities, or contractual positions with S&S Digi9 Tech Solutions by submitting resumes, portfolios, application forms, or other recruitment-related information.
Users of Our Services
Any individual or organization using our products, platforms, software, applications, maintenance services, digital marketing solutions, or any other services provided by S&S Digi9 Tech Solutions.
This Privacy Policy applies solely to information collected by S&S Digi9 Tech Solutions through our website and services. It does not apply to third-party websites, platforms, applications, or services that may be linked from our website. We encourage users to review the privacy policies of any third-party websites or services they access, as we are not responsible for their privacy practices or content.
3. Information We Collect
To provide our services efficiently and improve your experience, S&S Digi9 Tech Solutions may collect certain personal and technical information when you interact with our website, contact us, or use our services.
3.1 Personal Information
We may collect the following personal information that you voluntarily provide to us:
- Full name
- Email address
- Phone or mobile number
- Company or organization name
- Billing and correspondence address
- Project requirements, specifications, and business information
- Payment-related information, such as transaction reference numbers and payment status (we do not collect or store complete debit/credit card details)
- Any additional information you choose to provide through our contact forms, emails, phone calls, or other communication channels
Providing this information is voluntary; however, certain services may not be available if the required information is not provided.
3.2 Technical Information
When you visit our website, certain technical information may be collected automatically to help us improve website performance, enhance security, and analyze user behavior. This information may include:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Device type and device information
- Date and time of your visit
- Pages viewed and navigation history on our website
- Time spent on individual pages and the website overall
- Referral source (the website or platform that directed you to our website)
- General location information based on your IP address
- Website usage statistics and diagnostic information
This information is generally collected in an aggregated manner and is not intended to personally identify individual users unless required for security, fraud prevention, or legal compliance.
4. How We Collect Information
We collect information through various methods to provide our services, respond to inquiries, improve our website, and maintain effective communication with our clients.
Information may be collected through the following channels:
Contact Forms
When you submit an enquiry through the contact form on our website, we collect the information you provide, such as your name, email address, phone number, company name, and message.
Quote Request Forms
If you request a quotation for our services, we may collect details about your project, business requirements, estimated budget, preferred timeline, and contact information to prepare an appropriate proposal.
Email Communication
When you contact us via email, we collect the information contained in your emails, including your contact details, attachments, project discussions, and any other information you voluntarily share with us.
Phone Calls
Information shared during telephone conversations may be recorded in our customer relationship records to assist with project discussions, service requests, support, and future communications.
WhatsApp Enquiries
If you communicate with us through WhatsApp, we may collect your phone number, messages, media files, and other information voluntarily shared during the conversation for customer support and project-related communication.
Social Media Enquiries
When you contact us through our official social media accounts (such as Facebook, Instagram, LinkedIn, or similar platforms), we may collect the information you choose to share with us for responding to your inquiries and providing our services.
Newsletter Subscription
If you subscribe to our newsletter or marketing communications, we may collect your name and email address to send you company updates, industry news, promotional offers, and other relevant information. You may unsubscribe from these communications at any time using the unsubscribe link included in our emails.
Cookies
Our website uses cookies and similar tracking technologies to improve user experience, remember user preferences, analyze website traffic, and enhance website functionality. You may manage or disable cookies through your browser settings; however, doing so may affect certain features of our website.
Analytics Tools
We may use analytics services, such as Google Analytics or similar tools, to collect anonymous information regarding website traffic, visitor behavior, device information, browsing patterns, and website performance. This information helps us understand how visitors use our website and enables us to continuously improve our services and user experience.
5. Purpose of Collecting Information
At S&S Digi9 Tech Solutions, we collect and process your personal information to provide our services efficiently, improve your experience, and comply with applicable legal obligations. The information we collect may be used for the following purposes:
Responding to Enquiries
We use your contact information to respond to questions, service requests, consultation requests, and other enquiries submitted through our website, email, telephone, social media platforms, or other communication channels.
Preparing Quotations and Proposals
Your information helps us understand your business requirements, prepare customized quotations, project proposals, cost estimates, and timelines based on your specific needs.
Delivering Our Services
We process your information to provide our professional services, including but not limited to website design and development, WordPress development, Shopify development, mobile application development, UI/UX design, SEO, digital marketing, social media marketing, branding, graphic design, hosting, maintenance, and custom software development.
Project Communication
Your contact details are used to communicate project updates, request approvals, gather feedback, schedule meetings, share project milestones, and ensure smooth collaboration throughout the project lifecycle.
Customer Support
We use your information to provide technical assistance, resolve service-related issues, respond to support requests, troubleshoot problems, and maintain ongoing communication after project delivery where applicable.
Billing and Invoicing
Your information may be used to generate quotations, invoices, payment confirmations, tax invoices, maintain financial records, process payments, and comply with applicable accounting and taxation requirements.
Improving Website Performance
We may analyze how visitors interact with our website to improve website functionality, enhance user experience, optimize performance, identify technical issues, and develop new features and services.
Marketing Communications
With your consent, we may use your contact information to send newsletters, promotional offers, service updates, industry insights, company announcements, or other marketing communications. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Legal and Regulatory Compliance
We may collect, retain, and process your information to comply with applicable laws, regulations, court orders, government requests, tax obligations, and other legal requirements. We may also use your information to protect our legal rights, prevent fraud, resolve disputes, and enforce our policies and agreements.
6. Cookies Policy
Our website uses cookies and similar technologies to enhance your browsing experience, improve website functionality, analyze website traffic, and deliver relevant content. Cookies are small text files stored on your device by your web browser when you visit our website.
The types of cookies we may use include:
Essential Cookies
These cookies are necessary for the proper functioning of our website. They enable core features such as website security, form submissions, session management, and page navigation. Without these cookies, certain parts of our website may not function correctly.
Performance Cookies
Performance cookies help us understand how visitors interact with our website by collecting anonymous information about website usage, page performance, loading times, and user interactions. This information enables us to improve the overall performance and user experience of our website.
Analytics Cookies
We may use analytics services, such as Google Analytics or similar tools, to collect statistical information regarding website traffic, visitor behaviour, and usage patterns. These cookies help us understand which pages are most popular, how visitors navigate our website, and how we can improve our services.
Marketing Cookies
Where applicable, marketing cookies may be used to display relevant advertisements, measure the effectiveness of advertising campaigns, and personalize marketing content across various online platforms. These cookies may be set by us or trusted third-party advertising partners.
Managing Cookies
Most web browsers automatically accept cookies; however, you may choose to disable or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality, performance, or availability of specific features on our website, and some services may not operate as intended.
By continuing to use our website without changing your browser settings, you consent to our use of cookies in accordance with this Privacy Policy.
7. Third-Party Services
S&S Digi9 Tech Solutions may use certain third-party services and tools to improve website functionality, provide better services, process payments, analyze website performance, and communicate with clients. These third-party service providers may collect, process, or store certain information according to their own privacy policies and terms of service.
The third-party services we may use include, but are not limited to:
Google Services
We may use Google services such as:
- Google Analytics – To understand website traffic, user behavior, and improve website performance. Google Analytics may collect information such as device information, browser details, IP address, and website usage data.
- Google reCAPTCHA – To protect our website forms from spam, fraudulent activities, and automated abuse.
- Google Maps – To display location information and provide map-related functionality on our website.
- Google Workspace (Gmail and related services) – For business communication, client communication, document management, and service delivery.
Marketing and Communication Platforms
We may use:
- Meta Pixel and related Meta services – To measure the effectiveness of advertising campaigns, understand user interactions, and provide relevant marketing communications.
- WhatsApp Business – To communicate with customers, respond to enquiries, provide project updates, and offer customer support.
Payment Services
For processing payments, we may use third-party payment gateways such as:
- Razorpay
- PayPal
- Other authorized payment service providers
Payment information is processed directly by these payment providers. S&S Digi9 Tech Solutions does not store complete payment card details or sensitive financial information on its servers.
Hosting, Security, and Infrastructure Providers
We may use third-party providers for website hosting, server management, security, backup, and performance optimization, including:
- Web hosting providers
- Cloud service providers
- Content delivery networks (CDNs)
- Security and monitoring services such as Cloudflare or similar platforms
Domain and Website Management Services
We may use third-party services for:
- Domain registration
- DNS management
- SSL certificate management
- Website infrastructure management
These service providers may have access to limited information necessary to provide their services.
Third-Party Privacy Policies
S&S Digi9 Tech Solutions does not control the privacy practices, security policies, or data handling procedures of third-party service providers. Each third-party service provider manages information according to its own privacy policy and terms of service.
We encourage users to review the privacy policies of these third-party providers before using their services.
8. How We Share Information
S&S Digi9 Tech Solutions respects your privacy and does not sell, rent, trade, or commercially distribute your personal information to third parties.
We only share personal information when necessary to provide our services, fulfill business requirements, comply with legal obligations, or protect our rights.
Your information may be shared with the following categories of service providers:
Hosting Providers
We may share necessary information with website hosting providers, server providers, or infrastructure partners to:
- Host websites and applications
- Maintain server performance
- Provide technical support
- Ensure website security and availability
Payment Gateways
Where applicable, payment-related information may be shared with authorized payment processors to:
- Process transactions
- Verify payments
- Prevent fraudulent activities
Payment providers process financial information according to their own privacy policies and security standards.
Domain Registrars
We may share required information with domain registration providers for:
- Domain registration
- Domain ownership verification
- DNS management
- Domain-related technical services
Cloud Service Providers
We may use cloud-based platforms for:
- File storage
- Backup management
- Collaboration
- Project management
- Email communication
- Software hosting
Such providers may process limited information necessary to deliver their services.
Legal and Regulatory Authorities
We may disclose personal information when required to do so by applicable laws, regulations, legal processes, court orders, or requests from authorized government authorities.
Business Protection
We may also share information when necessary to:
- Protect our legal rights
- Prevent fraud or security threats
- Enforce our Terms & Conditions
- Protect the safety of our clients, users, employees, or business operations
We ensure that any sharing of information is limited to what is necessary and appropriate for the intended purpose. We take reasonable measures to ensure that third-party service providers handle information responsibly and securely.
9. Data Retention
S&S Digi9 Tech Solutions retains personal information only for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, and maintain accurate business records.
The duration for which we retain information may vary depending on the nature of the data and the purpose of processing. We may retain personal information for the following purposes:
- Service Delivery: We retain client and project-related information, including communication records, project requirements, and related documents, for as long as necessary to provide services, complete ongoing projects, provide support, and maintain service history.
- Accounting and Tax Requirements: Financial information, invoices, payment records, and transaction details may be retained for the period required under applicable accounting, taxation, and financial regulations.
- Legal Obligations: We may retain certain information where necessary to comply with applicable laws, regulations, legal proceedings, government requests, or to establish, exercise, or defend our legal rights.
- Business Records: We may retain relevant business records, client communication, agreements, proposals, and service-related documentation for legitimate business purposes, including maintaining records of our professional relationship and improving our services.
When personal information is no longer required for these purposes, we will securely delete, anonymize, or dispose of such information in accordance with our internal data management practices and applicable legal requirements.
10. Data Security
At S&S Digi9 Tech Solutions, we take the security and confidentiality of personal information seriously. We implement reasonable technical and organizational measures to protect the information entrusted to us from unauthorized access, misuse, alteration, disclosure, or destruction.
Our security practices may include:
- SSL Encryption: Our website uses secure HTTPS connections to protect information transmitted between users and our website.
- Secure Servers: We use reliable hosting infrastructure and security practices designed to protect stored information against unauthorized access and potential threats.
- Access Controls: Access to client information and internal systems is restricted only to authorized personnel who require such access to perform their responsibilities.
- Password Protection: We follow secure password management practices and implement authentication controls to protect accounts, systems, and sensitive information.
- Regular Software Updates: We regularly update website platforms, applications, plugins, frameworks, and security tools to reduce vulnerabilities and improve system reliability.
- Firewalls and Security Monitoring: We may use firewall protection, malware scanning, monitoring tools, and other security measures to detect and prevent unauthorized activities.
- Restricted Employee Access: Our team members are provided access to confidential client information only when required for project execution, maintenance, or support purposes and are expected to maintain confidentiality.
While we take reasonable steps to protect your personal information, please understand that no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information. You acknowledge that any transmission of information through online channels is done at your own risk.
11. International Data Transfers
S&S Digi9 Tech Solutions is based in India and provides services to clients located both within India and internationally. As part of our service delivery, your information may be processed, stored, or accessed in countries other than your country of residence where required for business operations, technology infrastructure, or service fulfillment.
For example, information may be processed through third-party service providers such as hosting providers, cloud storage platforms, communication tools, analytics providers, payment service providers, or other technology partners that may operate in different jurisdictions.
Where international data transfers occur, we take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information and maintain confidentiality, security, and compliance with applicable data protection requirements.
By using our website or engaging our services, you acknowledge and consent to the possibility of your information being transferred and processed in locations outside your country of residence where necessary for providing our services.
We ensure that any third-party service providers we work with are expected to maintain appropriate security and privacy standards for handling personal information. However, their processing activities remain subject to their respective privacy policies and terms of service.
12. User Rights
At S&S Digi9 Tech Solutions, we respect your rights regarding your personal information and are committed to providing transparency and control over how your data is collected, used, and processed.
Depending on applicable laws and regulations, you may have the right to:
Access Your Personal Information
You may request information about the personal data we hold about you, including details regarding how your information is collected, stored, and used.
Request Correction of Inaccurate Information
If you believe that any personal information maintained by us is inaccurate, incomplete, or outdated, you may request that we update or correct such information.
Request Deletion of Personal Information
You may request the deletion of your personal information where:
- The information is no longer required for the purpose it was collected.
- You withdraw your consent and there is no other legal basis for processing.
- Deletion is required under applicable laws.
Please note that certain information may need to be retained to comply with legal, accounting, taxation, or business record-keeping requirements.
Withdraw Consent for Marketing Communications
If you have provided consent to receive promotional emails, newsletters, or marketing communications from us, you may withdraw your consent at any time by contacting us or using the unsubscribe option provided in our communications.
Object to Certain Processing Activities
You may request that we stop processing your personal information for certain purposes, including direct marketing activities, where applicable under relevant privacy laws.
Request a Copy of Your Data
You may request a copy of the personal information we hold about you, subject to verification of your identity and applicable legal requirements.
To exercise any of these rights, please contact us using the details provided in the Contact Information section of this Privacy Policy. We may request additional information to verify your identity before processing your request to ensure the security and confidentiality of your personal information.
13. Children’s Privacy
The services provided by S&S Digi9 Tech Solutions are intended for businesses, organizations, and individuals who are legally capable of entering into service agreements.
Our website and services are not directed toward children under the age of 18 years. We do not knowingly collect, request, or process personal information from children.
If we become aware that we have unintentionally collected personal information from a child without appropriate consent, we will take reasonable steps to delete such information from our records.
If you believe that a child has provided us with personal information, please contact us immediately using the information provided in this Privacy Policy, and we will review and take appropriate action.
14. Links to Third-Party Websites
Our website may contain links to third-party websites, applications, tools, or services that are not owned, controlled, or operated by S&S Digi9 Tech Solutions.
These links may include, but are not limited to:
- Social media platforms
- Payment gateways
- Third-party software providers
- Technology partners
- External resources or references
Please note that we are not responsible for the privacy practices, security measures, content, or policies of any third-party websites or services.
When you access any third-party website through links provided on our website, we encourage you to review their respective privacy policies and terms of use before providing any personal information.
Your interaction with third-party services is governed solely by the policies and practices of those third parties, and S&S Digi9 Tech Solutions shall not be held responsible for any loss, misuse, or unauthorized processing of information by external websites or services.
15. Email Communications
S&S Digi9 Tech Solutions may communicate with you through email for various business and service-related purposes. By providing your email address through our website, enquiry forms, project discussions, or service agreements, you consent to receive necessary communications related to our services.
The types of emails you may receive include:
Project Updates
We may send emails regarding:
- Project progress and status updates
- Design, development, or implementation updates
- Requests for approvals, feedback, or required information
- Project completion and delivery notifications
Service-Related Notifications
We may send important service-related communications, including:
- Service confirmations
- Account-related updates
- Technical notifications
- Maintenance and support updates
- Changes to service terms or policies
Invoices and Payment Communications
We may send emails related to:
- Quotations and proposals
- Invoices and payment confirmations
- Payment reminders
- Transaction-related information
Promotional Emails
With your consent, we may occasionally send promotional communications, including:
- Updates about our services
- Special offers or campaigns
- Industry insights
- Company announcements
- Marketing newsletters
You may choose not to receive promotional or marketing emails at any time by contacting us or using the unsubscribe option provided in promotional emails.
Please note that opting out of marketing communications will not prevent us from sending essential service-related emails, such as project updates, invoices, security notifications, or other communications necessary to provide our services.
16. Changes to This Privacy Policy
S&S Digi9 Tech Solutions reserves the right to update, modify, or revise this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or data protection standards.
Any changes made to this Privacy Policy will be published on this page with an updated “Last Updated” date. We encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
Your continued use of our website or services after any changes to this Privacy Policy are published will be considered as your acceptance of the updated terms.
If any significant changes are made that materially affect the way we process your personal information, we may provide additional notice through our website, email communication, or other appropriate channels.
17. Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, the handling of your personal information, or our data protection practices, you can contact us using the details below.
S&S Digi9 Tech Solutions
Registered Office:
83, S.P. Mukherjee Road, 5th Floor,
Devi Market, Kolkata – 700026,
West Bengal, India
Website:
https://ssdigi9techsolutions.com/
Email Address:
Contact Number:
- (+91) 8670 922 349
- (+91) 8697 300 259
We will make reasonable efforts to respond to your queries and address any concerns regarding your personal information within an appropriate timeframe.
