Terms and Conditions

1. Introduction

Welcome to S&S Digi9 Tech Solutions. We appreciate your interest in our services and thank you for choosing us as your technology and digital solutions partner.

These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services provided by S&S Digi9 Tech Solutions (“Company”, “we”, “our”, or “us”). By accessing our website, submitting an enquiry, requesting a quotation, purchasing any of our services, or entering into a business relationship with us, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, as well as our Privacy Policy, Refund & Cancellation Policy, and Disclaimer.

If you do not agree with any part of these Terms, you should discontinue the use of our website and refrain from purchasing or using our services.

The purpose of these Terms & Conditions is to establish a clear understanding of the rights, responsibilities, and obligations between S&S Digi9 Tech Solutions and its clients. These Terms define the conditions under which we provide our services, including but not limited to website design and development, WordPress development, Shopify development, mobile application development, custom software development, UI/UX design, branding, graphic design, search engine optimization (SEO), digital marketing, social media marketing, website maintenance, hosting assistance, and other related technology solutions.

These Terms are intended to ensure transparency, protect the interests of both parties, and promote a professional working relationship throughout the lifecycle of every project.

By engaging our services, you confirm that you are legally capable of entering into a binding agreement and that all information provided to us is accurate, complete, and up to date. You also agree to comply with all applicable laws, regulations, and industry standards while using our website and services.

S&S Digi9 Tech Solutions reserves the right to update, modify, or revise these Terms & Conditions at any time to reflect changes in our business practices, legal requirements, or service offerings. Any modifications will become effective upon publication on our website unless otherwise specified. Continued use of our website or services after such updates constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any changes. If you have any questions or require clarification regarding these Terms & Conditions, you may contact us using the contact information provided at the end of this document.

2. Company Information

The following details identify the owner and operator of this website and the services offered through it:

Company Name:
S&S Digi9 Tech Solutions (Proprietorship)

Registered Office:
83, S.P. Mukherjee Road, 5th Floor, Devi Market, Kolkata – 700026, West Bengal, India

GSTIN:
19ATYPP3683M1ZE

Email Address:

• ssdigi9tech@gmail.com
• susmita.paul@ssdigi9techsolutions.com

Website:
https://ssdigi9techsolutions.com/

Contact Numbers:

• (+91) 8670 922 349
• (+91) 8697 300 259

Throughout these Terms & Conditions, the terms “S&S Digi9 Tech Solutions,” “Company,” “we,” “our,” and “us” refer to S&S Digi9 Tech Solutions (Proprietorship), while “Client,” “Customer,” “User,” and “you” refer to any individual, business, or organization accessing our website or availing our products or services.

3. Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings set forth below:

3.1 Company

“Company,” “We,” “Us,” or “Our” refers to S&S Digi9 Tech Solutions, a proprietorship firm having its registered office at 83, S.P. Mukherjee Road, 5th Floor, Devi Market, Kolkata – 700026, West Bengal, India, engaged in providing information technology, software development, digital marketing, and related professional services.

3.2 Client

“Client,” “You,” or “Your” refers to any individual, business, organization, partnership, company, or legal entity that accesses our website, requests a quotation, purchases, or uses any of our services.

3.3 Services

“Services” refers to all solutions and professional services offered by the Company, including but not limited to:

• Website Design and Development
• WordPress Development
• Shopify Development
• Mobile Application Development
• Custom Software Development
• UI/UX Design
• Search Engine Optimization (SEO)
• Digital Marketing
• Social Media Marketing
• Branding and Identity Design
• Graphic Design
• Website Maintenance and Support
• Web Hosting Assistance
• Any other related technology or consulting services offered by the Company.

3.4 Project

“Project” means any assignment, contract, proposal, work order, or service engagement undertaken by the Company on behalf of a Client, whether it involves the creation, modification, maintenance, optimization, or support of digital products or services.

3.5 Website

“Website” refers to the official website of S&S Digi9 Tech Solutions, currently accessible at https://ssdigi9techsolutions.com/, including all its webpages, content, features, services, applications, and any future domains or subdomains operated by the Company.

3.6 Content

“Content” includes, but is not limited to, text, images, graphics, logos, videos, audio files, documents, source code, databases, designs, trademarks, branding materials, marketing content, and any other information or materials supplied by either the Company or the Client for use within a Project or on the Website.

3.7 Deliverables

“Deliverables” refers to all work products, materials, or outputs that the Company agrees to provide to the Client under a Project. Deliverables may include, but are not limited to:

• Websites
• Mobile Applications
• Software Solutions
• UI/UX Designs
• Graphic Designs
• Marketing Assets
• SEO Reports
• Professional Photoshoot & Videography
• Technical Documentation
• Source Code (where agreed)
• Digital Files
• Any other agreed project outputs.

3.8 Intellectual Property

“Intellectual Property” means all intellectual property rights recognized under applicable law, including but not limited to copyrights, trademarks, service marks, trade names, patents, trade secrets, software code, databases, designs, graphics, documents, processes, methodologies, and proprietary technologies developed, owned, licensed, or used by the Company or the Client.

3.9 Third-Party Services

“Third-Party Services” refers to any products, software, applications, platforms, plugins, APIs, hosting providers, payment gateways, domain registrars, cloud services, or other services that are owned, operated, or provided by entities other than the Company, including but not limited to WordPress, Shopify, Google, Meta, payment gateways, hosting providers, and similar service providers. The use of such services shall be subject to their respective terms, conditions, and privacy policies.

3.10 Agreement

“Agreement” refers to these Terms & Conditions, together with any proposal, quotation, statement of work, service agreement, invoice, purchase order, email communication, Privacy Policy, Refund & Cancellation Policy, Disclaimer, and any other written document mutually accepted by the Company and the Client in connection with the Services provided. In the event of any inconsistency, the specific terms contained in the executed proposal or service agreement shall prevail over these general Terms & Conditions to the extent of such inconsistency.

4. Acceptance of Terms

By accessing, browsing, or using the website of S&S Digi9 Tech Solutions, or by requesting, purchasing, or using any of our products or services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, along with our Privacy Policy, Refund & Cancellation Policy, Disclaimer, and any other policies published on our website.

If you are accessing or using our services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms & Conditions. In such cases, the terms “you”, “your”, or “Client” shall refer to both the individual and the entity they represent.

If you do not agree with any part of these Terms & Conditions, you must refrain from accessing our website or using our services.

We reserve the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Any changes will become effective upon publication on our website. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms & Conditions. We encourage you to review this page periodically to stay informed of any updates.

5. Eligibility

To use our website and services, you must meet the following eligibility requirements:

5.1 Minimum Legal Age

You must be at least 18 years of age or have reached the legal age of majority in your jurisdiction to access or use our services. If you are under the age of 18, you may only use our services under the supervision and consent of a parent or legal guardian.

5.2 Authority to Enter into Agreements

By accessing our website or engaging our services, you represent and warrant that you have the legal authority and capacity to enter into a binding agreement with S&S Digi9 Tech Solutions. If you are acting on behalf of a company, organization, or other legal entity, you confirm that you are duly authorized to bind such entity to these Terms & Conditions.

5.3 Accuracy of Information Provided

You agree to provide complete, accurate, and up-to-date information when submitting inquiries, requesting quotations, placing orders, or using any of our services. You are responsible for maintaining the accuracy of such information and promptly notifying us of any changes. We reserve the right to suspend or terminate our services if any information provided is found to be false, misleading, incomplete, or fraudulent.

6. Scope of Services

S&S Digi9 Tech Solutions provides a wide range of digital solutions and technology services tailored to meet the unique requirements of businesses, organizations, and individuals. The scope of services offered includes, but is not limited to, the following:

6.1 Website Design

We provide custom website design services focused on creating visually appealing, user-friendly, responsive, and brand-oriented interfaces. Our designs are developed to deliver an optimal user experience across desktop, tablet, and mobile devices.

6.2 Website Development

We develop dynamic, secure, and scalable websites using modern web technologies. Our development services include corporate websites, business websites, portfolio websites, e-commerce websites, landing pages, and other custom web solutions based on client requirements.

6.3 WordPress Development

We specialize in custom WordPress website development, including theme customization, plugin integration, custom functionality development, WooCommerce implementation, website migration, optimization, maintenance, and ongoing technical support.

6.4 Shopify Development

Our Shopify development services include custom Shopify store design, theme customization, app integration, store setup, migration, payment gateway integration, performance optimization, and ongoing maintenance for e-commerce businesses.

6.5 Mobile Application Development

We design and develop mobile applications for Android, iOS, and cross-platform environments. Our services include UI/UX design, application development, testing, deployment assistance, maintenance, and feature enhancements.

6.6 Custom Software Development

We provide tailor-made software solutions designed to address specific business requirements. This includes business management systems, CRM solutions, ERP modules, inventory management systems, booking systems, customer portals, web applications, and other custom software applications.

6.7 UI/UX Design

Our UI/UX design services focus on creating intuitive, engaging, and user-centric digital experiences through wireframing, prototyping, interface design, user journey mapping, usability improvements, and responsive design principles.

6.8 Search Engine Optimization (SEO)

We provide on-page SEO, technical SEO, local SEO, off-page SEO guidance, keyword research, website audits, content optimization, performance improvements, and other search engine optimization services aimed at improving website visibility. While we follow industry best practices, we do not guarantee specific rankings or search engine positions.

6.9 Digital Marketing

Our digital marketing services may include online advertising, lead generation campaigns, email marketing, content marketing, campaign strategy, analytics, conversion optimization, and other digital promotional activities based on client objectives.

6.10 Social Media Marketing

We offer social media management and marketing services across various social media platforms, including content creation, campaign management, paid advertising, audience engagement, account optimization, and performance reporting.

6.11 Branding

Our branding services include brand identity development, logo conceptualization, brand strategy, brand guidelines, visual identity creation, and other branding solutions that help establish a consistent and professional market presence.

6.12 Graphic Design

We provide creative design services including logo design, brochures, business cards, flyers, banners, social media creatives, presentations, marketing materials, infographics, packaging designs, and other visual communication assets.

6.13 Website Maintenance & Support

We offer website maintenance services including security updates, software updates, bug fixes, backup management, website monitoring, performance optimization, content updates, troubleshooting, and technical support, either on a one-time basis or through ongoing maintenance agreements.

6.14 Hosting & Domain Assistance

We may assist clients with domain registration, web hosting setup, DNS configuration, SSL certificate installation, website migration, server configuration, email setup, and related technical services. Unless expressly agreed in writing, domain registration fees, hosting charges, SSL certificates, third-party subscriptions, and renewal fees shall remain the responsibility of the client.

6.15 Third-Party Services

Certain projects may involve the integration or use of third-party software, platforms, APIs, plugins, themes, hosting providers, payment gateways, analytics tools, or other external services. Such third-party products and services remain subject to their respective terms, conditions, and licensing agreements. S&S Digi9 Tech Solutions shall not be responsible for any interruption, modification, discontinuation, pricing changes, or limitations imposed by such third-party providers.

6.16 Service Modifications

The Company reserves the right to modify, enhance, discontinue, or introduce new services at its sole discretion without prior notice. Any such modifications shall not affect existing contractual obligations unless mutually agreed upon in writing.

6.17 Service Availability

All services are provided based on project requirements, resource availability, technical feasibility, and mutual agreement between the Company and the Client. The acceptance of any project shall remain at the sole discretion of S&S Digi9 Tech Solutions and may be subject to additional terms specified in the project proposal, quotation, or service agreement.

7. Quotations & Proposals

To ensure transparency and mutual understanding, all services provided by S&S Digi9 Tech Solutions shall be governed by a written quotation, proposal, statement of work, or service agreement, as applicable. The proposal outlines the scope of services, project requirements, estimated timelines, deliverables, and commercial terms agreed upon by both parties.

7.1 Proposal Validity

Unless otherwise specified in writing, all quotations and proposals issued by S&S Digi9 Tech Solutions shall remain valid for a period of thirty (30) calendar days from the date of issuance. After the validity period expires, the Company reserves the right to revise pricing, timelines, technologies, scope of work, or other commercial terms based on market conditions, resource availability, or project requirements.

7.2 Scope of Work

The proposal shall clearly define the scope of services to be provided by the Company. Services may include, but are not limited to:

• Website Design and Development
• WordPress Development
• Shopify Development
• Mobile Application Development
• Custom Software Development
• UI/UX Design
• Branding and Graphic Design
• Search Engine Optimization (SEO)
• Digital Marketing
• Social Media Marketing
• Professional Photoshoot & Videography
• Website Maintenance and Support
• Hosting and Domain Assistance

Only the services, features, functionalities, and deliverables expressly mentioned in the approved proposal shall be considered part of the project. Any additional requirements, modifications, enhancements, integrations, or services requested after project approval shall be treated as Change Requests and may require a revised quotation, additional fees, and an extension of the project timeline.

7.3 Deliverables

Project deliverables shall be those specifically identified in the approved proposal or agreement. Deliverables may include, depending on the nature of the project:

• Website designs and user interface layouts
• Responsive websites or web applications
• Mobile applications
• Source code and project files (where applicable)
• Content management system (CMS) implementation
• Design assets and branding materials
• SEO configuration and optimization
• Digital marketing campaign setup
• Documentation or user guides
• Training or knowledge transfer sessions, if agreed upon

Any deliverables not expressly included in the approved proposal shall be considered outside the agreed scope of work and may be subject to additional charges.

7.4 Timeline Estimates

Any project timeline or delivery schedule provided by S&S Digi9 Tech Solutions is an estimated timeline based on the information available at the time the proposal is prepared. Project schedules are dependent upon timely client communication, approvals, content submission, third-party dependencies, and other external factors.

The Company shall make reasonable efforts to deliver the project within the estimated timeframe; however, delivery dates shall not be construed as guaranteed deadlines unless expressly agreed in writing.

Project timelines may be extended in circumstances including, but not limited to:

• Delayed submission of content, images, or required information by the Client;
• Delayed feedback, approvals, or decision-making;
• Requests for additional features or changes in project scope;
• Technical issues involving third-party services, APIs, hosting providers, or software vendors;
• Force majeure events or circumstances beyond the Company’s reasonable control.

The Company shall not be held liable for delays resulting from the above circumstances, and any revised delivery schedule shall be communicated to the Client whenever reasonably practicable.

8. Project Acceptance

A project shall be considered accepted and initiated only after the following conditions have been fulfilled:

• Proposal Approval: The Client has reviewed and approved the quotation, proposal, or Statement of Work (SOW), including the agreed scope of services, deliverables, timelines, and commercial terms.
• Advance Payment: The required advance payment, as specified in the approved proposal or invoice, has been successfully received by S&S Digi9 Tech Solutions. No work will commence until the applicable advance payment has been cleared.
• Submission of Required Information: The Client has provided all necessary content, information, credentials, documents, images, logos, branding assets, technical specifications, and any other materials required to initiate the project. Any delay in providing these requirements may result in a corresponding extension of the project timeline.

Upon satisfaction of the above conditions, the project shall be deemed officially accepted, and the agreed development timeline will commence. Any subsequent changes to the project scope, requirements, or deliverables after project acceptance may be treated as a change request and may incur additional costs and revised delivery schedules.

9. Payment Terms

9.1 Advance Payment

All projects undertaken by S&S Digi9 Tech Solutions require an advance payment before work commences. Unless otherwise agreed in writing, a minimum advance payment, as specified in the approved quotation or proposal, must be received before project initiation. Receipt of the advance payment confirms the Client’s acceptance of the project scope, pricing, timeline, and these Terms & Conditions.

9.2 Milestone Payments

For projects that are extensive in scope or have a longer development timeline, payments may be divided into milestones as outlined in the project proposal or service agreement. Each milestone payment shall become due upon completion of the respective milestone or as per the agreed payment schedule. Work on subsequent phases may be suspended until the outstanding milestone payment has been received.

9.3 Final Payment and Project Delivery

The remaining balance must be paid in full before the final delivery, deployment, migration, or handover of the completed project, including but not limited to website files, source code, administrative credentials, design assets, or other deliverables.

S&S Digi9 Tech Solutions reserves the right to withhold the final deliverables, website deployment, source code, login credentials, documentation, or any related project assets until all outstanding payments have been cleared.

9.4 Taxes

All quotations, proposals, and invoices are subject to applicable taxes under the laws of India. Goods and Services Tax (GST) and any other applicable statutory taxes shall be charged as per the prevailing government regulations and shall be payable by the Client unless expressly stated otherwise in writing.

9.5 Accepted Payment Methods

Payments may be made through any payment method approved by S&S Digi9 Tech Solutions, including but not limited to:

• Bank Transfer (NEFT/RTGS/IMPS)
• UPI (Unified Payments Interface)
• Online Payment Gateway (where available)
• Cheque or Demand Draft (subject to clearance)
• Any other payment method mutually agreed upon in writing

All bank charges, payment gateway fees, currency conversion charges, or transaction fees imposed by the Client’s financial institution shall be borne by the Client unless otherwise agreed.

9.6 Late Payments

Invoices are payable on or before the due date mentioned in the invoice. Failure to make payment by the due date may result in one or more of the following actions:

• Temporary suspension of ongoing work.
• Delay in project delivery timelines.
• Suspension of maintenance or support services.
• Withholding of project files, credentials, or deliverables until payment is received.
• Termination of the project in cases of prolonged non-payment.

S&S Digi9 Tech Solutions reserves the right to recover any reasonable costs incurred in collecting overdue payments and may take appropriate legal action where necessary.

9.7 Non-Payment

If the Client fails to make payment within a reasonable period after receiving written reminders, S&S Digi9 Tech Solutions may terminate the project without further obligation. Any work completed up to the date of termination shall remain the property of S&S Digi9 Tech Solutions until all outstanding dues have been paid in full.

9.8 Currency

Unless otherwise agreed in writing, all quotations, invoices, and payments shall be made in the currency specified in the project proposal or invoice. For Indian Clients, payments shall generally be invoiced in Indian Rupees (INR). For international Clients, payments may be accepted in other mutually agreed currencies, subject to applicable banking regulations and exchange rates.

10. Refund Policy

At S&S Digi9 Tech Solutions, we strive to deliver high-quality services and ensure customer satisfaction. Before engaging our services, clients are encouraged to review our pricing, project scope, and deliverables carefully.

Our refund policy is as follows:

• Advance Payments: All advance or booking payments made to initiate a project are strictly non-refundable, as they are used to allocate resources, schedule work, and commence project planning.
• Project Approval: Once the project proposal, scope of work, design, or development phase has been approved by the client and work has commenced, no refunds will be provided for any payments made.
• Duplicate Payments: If a client accidentally makes a duplicate payment for the same invoice or service, the excess amount will be refunded after verification. Refunds will be processed using the original payment method wherever possible.
• Project Cancellation: If a client chooses to cancel a project after work has commenced, any payments already made, including advance payments, shall remain non-refundable. Any additional work completed beyond the amount already paid may be invoiced separately.

For complete details regarding refunds, cancellations, project termination, and related conditions, please refer to our Refund & Cancellation Policy, which forms an integral part of these Terms & Conditions.

11. Project Cancellation

11.1 Cancellation by the Client

The Client may request cancellation of a project by providing written notice via email to S&S Digi9 Tech Solutions. Any cancellation request will be reviewed based on the project’s current stage and the work already completed.

If the project is cancelled after work has commenced, the Client shall be liable to pay for all services rendered, milestones completed, and expenses incurred up to the effective date of cancellation. Any outstanding invoices must be settled before the project is formally closed.

If the Client fails to provide required content, approvals, or communication for an extended period, the Company reserves the right to treat the project as inactive in accordance with these Terms & Conditions.

11.2 Cancellation by the Company

S&S Digi9 Tech Solutions reserves the right to suspend or terminate a project at its sole discretion under the following circumstances:

• The Client fails to make payments within the agreed timeline.
• The Client repeatedly fails to provide necessary information, approvals, or content required to complete the project.
• The Client requests activities that violate applicable laws or infringe the rights of third parties.
• The Client engages in abusive, threatening, fraudulent, or unethical conduct toward the Company’s employees or representatives.
• The Client breaches any provision of these Terms & Conditions or any separate service agreement.

In such cases, the Company may terminate the project without further obligation to continue the services.

11.3 Non-Refundable Advance Payment

All advance payments made towards any project or service are strictly non-refundable. The advance payment secures project scheduling, resource allocation, planning, and commencement of work, and therefore cannot be refunded once received.

No refund shall be issued after the Client has approved the project proposal, accepted the quotation, or work has commenced, regardless of whether the project is completed or subsequently cancelled by the Client.

Refunds, if any, shall only be considered in cases of duplicate or excess payments made by mistake and will be processed after appropriate verification.

11.4 Effect of Cancellation

Upon cancellation or termination of a project:

• All ongoing work shall cease from the effective date of cancellation.
• The Client shall remain responsible for payment of all completed work, approved milestones, third-party purchases, and other charges incurred up to the date of cancellation.
• Any unpaid invoices shall become immediately due and payable.
• Ownership of project files, source code, design assets, documentation, and other deliverables shall remain with S&S Digi9 Tech Solutions until all outstanding payments have been received in full.
• Any third-party subscriptions, licenses, hosting services, domain registrations, or software purchased on behalf of the Client shall remain subject to the respective provider’s terms and may not be refundable.
• If the Client remains unresponsive for a continuous period of 60 (sixty) days despite reasonable attempts by the Company to establish communication, the project may be deemed abandoned and automatically terminated. Any future request to resume the project shall be treated as a new engagement and may require a revised quotation, updated timeline, and additional charges.

Cancellation or termination of a project shall not affect any rights, obligations, or liabilities accrued by either party prior to the date of cancellation.

12. Client Responsibilities

To ensure the successful and timely completion of the project, the Client agrees to fulfill the following responsibilities:

12.1 Providing Content

The Client shall provide all necessary content, materials, and information required for the project, including but not limited to text, images, videos, logos, documents, branding assets, product details, and any other relevant resources. The Client is responsible for ensuring that all submitted content is complete, accurate, and suitable for its intended use.

12.2 Providing Approvals

The Client agrees to review project deliverables, designs, layouts, prototypes, and other submissions promptly and provide written approvals or requested revisions within the agreed timeline. Delays in approvals may result in corresponding extensions to the project schedule.

12.3 Providing Timely Feedback

The Client shall provide clear, constructive, and timely feedback throughout the project lifecycle. Failure to provide feedback within a reasonable period may delay project milestones and the final delivery date. S&S Digi9 Tech Solutions shall not be held responsible for delays caused by the Client’s failure to respond or provide necessary information.

12.4 Maintaining Communication

The Client agrees to maintain regular communication with the Company’s designated representative throughout the project. Any changes to the Client’s contact information or authorized point of contact should be communicated promptly. The Client acknowledges that uninterrupted communication is essential for the successful execution of the project.

12.5 Ownership and Rights to Supplied Content

The Client represents and warrants that they own, or have obtained all necessary rights, licenses, and permissions to use, reproduce, distribute, and provide any content, materials, trademarks, logos, images, videos, software, or other intellectual property supplied to S&S Digi9 Tech Solutions for the purpose of providing the Services.

The Client agrees to indemnify and hold S&S Digi9 Tech Solutions harmless against any claims, damages, liabilities, losses, or legal expenses arising from the use of any content or materials provided by the Client that infringe upon the intellectual property or other legal rights of any third party.

12.6 Consequences of Client Delays

If the Client fails to provide the required content, approvals, feedback, or communication within the agreed timelines, S&S Digi9 Tech Solutions reserves the right to:

• Extend the project delivery schedule accordingly.
• Place the project on hold until the required information is received.
• Revise the project timeline and delivery commitments.
• Apply additional charges for significant delays, rework, or project reactivation, where applicable.
• Consider the project abandoned and terminate it if there is no response or communication from the Client for 60 consecutive days, in accordance with the Company’s Project Cancellation Policy.

The Company shall not be liable for any delays, additional costs, or failure to meet delivery timelines resulting directly or indirectly from the Client’s failure to fulfill the responsibilities outlined in this section.

13. Delays & Inactive Projects

S&S Digi9 Tech Solutions is committed to delivering projects within the agreed timeline. However, timely completion of a project depends on the Client’s cooperation in providing the necessary information, content, approvals, feedback, and other required materials.

Any delay caused by the Client, including but not limited to delayed communication, failure to provide required content or assets, or delayed approvals, may result in an extension of the project timeline. S&S Digi9 Tech Solutions shall not be held responsible for delays arising from such circumstances.

If the Client remains unresponsive or fails to provide the required information, approvals, or feedback for a continuous period of sixty (60) calendar days, the project may be deemed inactive or abandoned. In such cases, S&S Digi9 Tech Solutions reserves the right to suspend or automatically terminate the project without any further obligation to continue the work.

Any payments made prior to the suspension or termination, including advance payments, shall be non-refundable.

If the Client wishes to resume the project after it has been terminated due to inactivity, S&S Digi9 Tech Solutions may, at its sole discretion, accept the request. Project reactivation may require:

• A revised project quotation based on the remaining scope of work and current pricing;
• Payment of any applicable reactivation or administrative charges; and
• A mutually agreed revised project timeline.

S&S Digi9 Tech Solutions reserves the right to decline the reactivation request if the original project resources are no longer available or if the project can no longer be accommodated within its operational capacity.

14. Revisions & Change Requests

S&S Digi9 Tech Solutions is committed to delivering high-quality services that align with the agreed project scope. To ensure efficient project execution, the following revision and change request policy shall apply:

14.1 Included Revisions

The number of revisions included in a project shall be specified in the approved quotation, proposal, or service agreement. Unless otherwise agreed in writing, revisions are limited to minor modifications that are directly related to the originally approved design, functionality, or content.

14.2 Change Requests

Any request that introduces new features, functionalities, pages, integrations, designs, or requirements beyond the agreed project scope shall be considered a Change Request. Such requests may require additional time, resources, and cost.

14.3 Additional Charges

Work that falls outside the original scope of the project shall be quoted separately and will commence only after the Client has accepted the revised quotation and any applicable payment terms.

14.4 Written Approval

All Change Requests, revised timelines, and additional costs must be approved by the Client in writing, including via email or any other mutually accepted written communication, before implementation. Verbal discussions or informal conversations shall not be considered as approval.

14.5 Impact on Project Timeline

Approved Change Requests may result in an extension of the project timeline. S&S Digi9 Tech Solutions shall not be held responsible for delays arising from additional requirements or modifications requested by the Client after the project has commenced.

14.6 Revisions After Final Approval

Once the Client has provided final approval or the project has been delivered, any further modifications, enhancements, or additional development shall be treated as a new service request and may be subject to separate charges.

14.7 Scope Clarification

S&S Digi9 Tech Solutions reserves the right to determine whether a requested modification constitutes a revision within the agreed scope or an out-of-scope Change Request. The Company will communicate such determination to the Client before proceeding with the requested work.

15. Delivery & Acceptance

15.1 Delivery of Services

Upon completion of the project or agreed milestone, S&S Digi9 Tech Solutions shall deliver the project deliverables to the Client through the mutually agreed method, which may include email, secure file transfer, cloud storage, Git repository, staging server, live server deployment, or any other suitable digital medium.

The Company shall notify the Client once the deliverables are ready for review or deployment.

15.2 Client Review Period

The Client shall review the delivered work within seven (7) business days from the date of delivery and notify the Company in writing of any defects, errors, or deviations from the approved project scope.

Any requested revisions or corrections must relate only to the agreed scope of work. Requests for additional features or functionality beyond the approved scope shall be treated as a change request and may incur additional charges.

15.3 Deemed Acceptance

If the Client does not provide any written feedback, revision request, or report any material defects within seven (7) business days of delivery, the project or deliverable shall be deemed accepted and approved in its entirety.

Once the project is deemed accepted:

• The deliverables shall be considered successfully completed.
• Any subsequent modifications, enhancements, or additional requirements shall be treated as new work and may be subject to additional charges.
• The Company shall have no obligation to provide further revisions unless covered under a separate maintenance or support agreement.

15.4 Delays in Acceptance

If project completion or deployment is delayed due to the Client’s failure to provide timely approvals, content, access credentials, feedback, or any other required information, S&S Digi9 Tech Solutions shall not be held responsible for any resulting delay in project completion or business impact.

Any project remaining pending due to Client inactivity shall be governed by the Project Delay and Inactive Projects policy outlined in these Terms & Conditions.

15.5 Final Handover

The final source files, website credentials, application files, documentation, or any other agreed deliverables shall be handed over only after:

• Receipt of full and final payment of all outstanding invoices.
• Completion of all agreed project milestones.
• Settlement of any additional charges arising from approved change requests or out-of-scope work.

Until all outstanding payments have been received, S&S Digi9 Tech Solutions reserves the right to withhold deployment, source code, website credentials, project files, or any other deliverables permitted by applicable law and the project agreement.

16. Intellectual Property Rights

16.1 Ownership of Deliverables

Unless otherwise agreed in writing, all intellectual property rights, including but not limited to source code, designs, graphics, layouts, content, databases, documentation, software, and other project deliverables created by S&S Digi9 Tech Solutions shall remain the exclusive property of the Company until full payment of all applicable invoices has been received.

16.2 Transfer of Ownership

Upon receipt of full and final payment for the agreed project, ownership of the final approved deliverables shall transfer to the Client, except for any third-party materials or components that are subject to separate licensing terms. The transfer of ownership applies only to the deliverables specifically outlined in the approved proposal or agreement.

16.3 Company Rights Prior to Full Payment

Until all outstanding payments have been settled in full, S&S Digi9 Tech Solutions reserves the right to:

• Retain ownership of all project files, source code, designs, graphics, documentation, and related materials.
• Suspend project delivery, website deployment, or transfer of project assets.
• Restrict access to project files or administrative credentials where applicable.
• Exercise any other legal remedies available for the recovery of unpaid amounts.

16.4 Third-Party Software and Licenses

Projects may include third-party software, frameworks, plugins, themes, fonts, APIs, libraries, images, or other digital assets. Such components remain the intellectual property of their respective owners and are governed by their own license agreements and terms of use.

The Client agrees to comply with all applicable third-party license terms. S&S Digi9 Tech Solutions shall not be responsible for any breach of such licenses by the Client.

16.5 Client-Owned Materials

The Client retains ownership of all trademarks, logos, brand assets, text, images, videos, documents, and other materials provided to the Company for use in the project. The Client represents and warrants that they have all necessary rights, permissions, and licenses to use such materials and grants the Company a limited, non-exclusive license to use them solely for the purpose of delivering the agreed services.

16.6 Company Portfolio Rights

Unless otherwise agreed in writing or restricted by a confidentiality agreement, S&S Digi9 Tech Solutions reserves the right to display completed projects, screenshots, designs, logos, and project descriptions in its portfolio, website, social media platforms, presentations, and other marketing materials for promotional purposes.

16.7 Proprietary Tools and Pre-Existing Materials

Any proprietary tools, templates, frameworks, methodologies, reusable code, scripts, libraries, or development processes owned or developed by S&S Digi9 Tech Solutions prior to or independently of the project shall remain the exclusive intellectual property of the Company. The Client receives only the rights expressly granted under the project agreement and does not acquire ownership of such proprietary materials.

16.8 Unauthorized Use

The Client shall not copy, modify, reproduce, distribute, resell, sublicense, reverse engineer, or commercially exploit any materials owned by S&S Digi9 Tech Solutions beyond the rights expressly granted under this Agreement without prior written consent.

16.9 Survival

The provisions of this Intellectual Property Rights section shall survive the completion, cancellation, or termination of the Agreement and shall continue to apply to both parties thereafter.

17. Third-Party Products & Services

S&S Digi9 Tech Solutions may recommend, integrate, configure, or utilize third-party products, software, platforms, and services as part of the services provided to clients. These third-party services are governed by their respective terms, conditions, and privacy policies, and S&S Digi9 Tech Solutions does not own or control them.

Our services may include, but are not limited to, the integration or use of the following third-party products and services:

17.1 WordPress

We develop and customize websites using the WordPress content management system. WordPress is an open-source platform maintained by third-party contributors. We are not affiliated with or responsible for changes, updates, security vulnerabilities, or functionality issues introduced by the WordPress platform or its ecosystem.

17.2 Shopify

For eCommerce projects, we may develop, customize, or maintain websites on the Shopify platform. Shopify’s services, hosting, subscriptions, payment processing, and platform features are governed by Shopify’s own Terms of Service and policies. We are not responsible for any limitations, pricing changes, service interruptions, or policy updates made by Shopify.

17.3 Google Services

Our services may involve the use or integration of various Google products and services, including but not limited to:

• Google Analytics
• Google Search Console
• Google Business Profile
• Google Maps
• Gmail and Google Workspace
• Google Tag Manager
• Google Ads

The use of these services is subject to Google’s applicable terms and privacy policies. S&S Digi9 Tech Solutions shall not be held responsible for changes, restrictions, suspensions, account-related issues, or service disruptions initiated by Google.

17.4 Payment Gateways

Where applicable, we may integrate third-party payment gateway providers such as Razorpay, PayU, Stripe, PayPal, or other payment processing platforms requested by the client.

All payment transactions are processed directly by the respective payment gateway providers. S&S Digi9 Tech Solutions does not collect, store, or process sensitive payment information such as debit card numbers, credit card details, CVV numbers, or banking credentials. We are not liable for payment failures, processing delays, chargebacks, transaction disputes, or service interruptions caused by any payment gateway provider.

17.5 Hosting Providers

We may assist clients in selecting, configuring, migrating, or managing website hosting services through third-party hosting providers. Unless specifically agreed in writing, hosting services are owned, operated, and maintained by the respective hosting provider.

S&S Digi9 Tech Solutions shall not be responsible for:

• Server downtime;
• Hosting performance issues;
• Data loss caused by the hosting provider;
• Security breaches at the hosting level;
• Service suspension due to non-payment;
• Backup failures; or
• Any changes in hosting policies or pricing.

Clients are responsible for maintaining active hosting subscriptions and ensuring timely renewal of hosting services unless managed under a separate maintenance agreement.

17.6 Premium Themes, Plugins, Extensions, and Software

Projects may include the installation or integration of premium themes, plugins, extensions, APIs, software libraries, or other third-party tools licensed from external vendors.

Unless expressly stated in the project proposal or agreement:

• The cost of premium licenses is not included in the project quotation.
• Clients are responsible for purchasing, renewing, and maintaining their own licenses.
• S&S Digi9 Tech Solutions is not responsible for discontinued products, licensing issues, compatibility problems, or feature changes introduced by third-party vendors.
• Future updates, support, or renewal fees for third-party products shall remain the responsibility of the client unless covered under a separate support or maintenance agreement.

17.7 Third-Party Service Disclaimer

While S&S Digi9 Tech Solutions exercises reasonable care in recommending reputable third-party products and services, we do not warrant or guarantee the availability, security, performance, accuracy, or continued functionality of any third-party platform or service.

Any interruption, modification, discontinuation, pricing changes, account suspension, policy updates, or technical issues arising from third-party providers shall not constitute a breach of this Agreement, and S&S Digi9 Tech Solutions shall not be liable for any direct or indirect losses resulting from such events.

18. Hosting & Domain

18.1 Domain Registration

If the Client requests S&S Digi9 Tech Solutions to register a domain name on their behalf, the domain shall be registered using the information provided by the Client. The Client is responsible for ensuring that all registration details are accurate and up to date. Domain registration fees are non-refundable unless otherwise required by applicable law.

18.2 Hosting Services

S&S Digi9 Tech Solutions may assist the Client in selecting, purchasing, configuring, or managing web hosting services through third-party hosting providers. Unless expressly agreed in writing, hosting services are provided by independent third-party providers, and S&S Digi9 Tech Solutions does not own or operate the hosting infrastructure. The Company shall not be liable for downtime, data loss, security breaches, or service interruptions caused by the hosting provider.

18.3 Renewal Responsibility

The Client is solely responsible for the timely renewal of domain names, web hosting plans, SSL certificates, email hosting subscriptions, and any other recurring services unless a separate maintenance or renewal agreement has been entered into with S&S Digi9 Tech Solutions. Failure to renew such services may result in website suspension, data loss, or permanent loss of the domain name, for which the Company shall not be held responsible.

18.4 DNS Management

Where authorized by the Client, S&S Digi9 Tech Solutions may perform Domain Name System (DNS) configuration and modifications required for website deployment, email configuration, SSL installation, or other related services. The Client acknowledges that DNS propagation may take up to 48 hours, depending on the domain registrar and internet service providers. The Company shall not be liable for temporary service interruptions resulting from DNS updates or propagation delays.

18.5 Email Hosting

If email hosting services are provided through third-party platforms such as Google Workspace, Microsoft 365, Zoho Mail, or the Client’s hosting provider, S&S Digi9 Tech Solutions will provide setup and configuration assistance where applicable. The Client is responsible for maintaining their email accounts, renewing subscriptions, safeguarding login credentials, and complying with the terms and conditions of the respective email service provider. The Company shall not be responsible for email service interruptions, storage limitations, spam filtering issues, or data loss arising from third-party email hosting services.

18.6 Backup and Data Security

Unless specifically included in the agreed scope of services or a maintenance contract, S&S Digi9 Tech Solutions does not undertake regular website or server backups. The Client is responsible for maintaining appropriate backups of their website, databases, emails, and other digital assets. While reasonable care is taken during deployment and maintenance activities, the Company shall not be liable for any loss of data resulting from server failures, cyberattacks, software conflicts, or actions by third-party service providers.

18.7 Third-Party Charges

All charges relating to domain registration, domain renewal, web hosting, SSL certificates, premium plugins, third-party APIs, cloud services, email hosting, or any other third-party products or subscriptions are payable by the Client unless expressly stated otherwise in the project proposal or service agreement.

19. SEO & Digital Marketing Disclaimer

S&S Digi9 Tech Solutions provides Search Engine Optimization (SEO), Digital Marketing, Social Media Marketing, and related online marketing services using industry-recognized best practices and ethical methodologies. While we strive to improve your website’s online visibility and digital presence, we do not guarantee specific outcomes.

The Client acknowledges and agrees that:

• Search Engine Rankings: We do not guarantee any specific rankings, positions, or placement on search engines such as Google, Bing, Yahoo, or any other search platform. Search engine rankings are influenced by numerous factors beyond our control, including algorithm updates, competitor activities, website quality, and search engine policies.
• Leads, Sales, and Conversions: We do not guarantee a specific number of leads, inquiries, sales, conversions, revenue, or return on investment (ROI). Marketing performance depends on various factors, including market competition, target audience behavior, advertising budget, website performance, product or service quality, pricing, and external economic conditions.
• Search Engine and Platform Algorithms: Search engines, social media platforms, and advertising networks regularly update their algorithms, policies, and guidelines without prior notice. These changes may positively or negatively impact website rankings, advertising performance, or campaign results. S&S Digi9 Tech Solutions shall not be held responsible for any fluctuations or losses resulting from such changes.
• Third-Party Platforms: Our services may involve the use of third-party platforms, including but not limited to Google, Meta (Facebook and Instagram), LinkedIn, YouTube, X (formerly Twitter), and other digital advertising or analytics platforms. We are not responsible for service interruptions, account suspensions, policy changes, technical issues, or decisions made by these third-party providers.
• Client Responsibilities: The success of SEO and digital marketing campaigns also depends on the Client’s timely cooperation, including providing accurate information, approvals, website access, quality content, and implementing recommended changes. Delays or failure to provide such cooperation may affect campaign performance and delivery timelines.
• Best Efforts Commitment: We are committed to applying our expertise, industry best practices, and ethical marketing techniques to maximize the effectiveness of our services. However, all SEO and digital marketing services are provided on a best-effort basis, and no guarantee, warranty, or representation is made regarding specific rankings, traffic increases, business growth, or financial outcomes.

By engaging our SEO or Digital Marketing services, the Client acknowledges these limitations and agrees that S&S Digi9 Tech Solutions shall not be held liable for any direct or indirect losses arising from the performance or results of such services.

20. Support & Maintenance

S&S Digi9 Tech Solutions is committed to providing reliable post-delivery support and maintenance services to ensure the smooth functioning of the solutions developed for our clients. The scope, duration, and terms of support shall be governed by the following conditions.

20.1 Warranty Period

Unless otherwise agreed in writing, all website, application, or software development projects include a 30-day limited warranty period commencing from the date of project delivery or deployment.

During this warranty period, we will, at no additional cost, rectify any bugs, errors, or technical issues that are directly related to the original scope of work and are attributable to our development.

The warranty covers:

• Functional bugs in the delivered website or application.
• Coding errors that prevent agreed features from operating as intended.
• Compatibility issues arising from the supported browsers, devices, or technologies specified in the project proposal.
• Security or performance issues caused by our original code.

20.2 Maintenance Plans

Upon completion of the warranty period, clients may opt for an ongoing Website Maintenance and Support Plan under a separate agreement or Annual Maintenance Contract (AMC).

Maintenance services may include:

• Website and application health monitoring.
• Regular software, CMS, theme, and plugin updates.
• Security patches and vulnerability fixes.
• Scheduled website backups.
• Performance optimization.
• Minor content updates and image replacements.
• Technical support and troubleshooting.
• Server and hosting assistance (where applicable).

Maintenance plans are optional and subject to separate pricing, scope, and service levels agreed upon between the Company and the Client.

20.3 Support Exclusions

The warranty and maintenance services do not cover the following unless expressly included in a maintenance agreement:

• Requests for new features, functionalities, or design changes.
• Changes outside the approved project scope.
• Issues resulting from modifications made by the Client or any third party after project delivery.
• Problems caused by third-party plugins, themes, software, APIs, or hosting providers beyond our control.
• Data loss resulting from client actions, server failures, malware, hacking attempts, or force majeure events.
• Restoration of websites or applications where the Client has not maintained valid backups or has declined recommended maintenance services.
• Content creation, copywriting, SEO optimization, digital marketing campaigns, or graphic design revisions unless specifically included in the service agreement.
• Issues arising from expired domain registrations, hosting services, SSL certificates, premium licenses, or third-party subscriptions not managed by S&S Digi9 Tech Solutions.
• Technical issues caused by unsupported browsers, outdated software, or unauthorized access credentials.

Any support request falling outside the warranty or agreed maintenance scope shall be treated as additional work and may be subject to separate quotations and service charges.

S&S Digi9 Tech Solutions reserves the right to determine whether a reported issue qualifies as a warranty claim or constitutes a new development request.

21. Confidentiality

S&S Digi9 Tech Solutions values the privacy and confidentiality of all information shared by its clients during the course of a project. Both the Company and the Client agree to maintain the confidentiality of any non-public information exchanged in connection with the Services.

21.1 Protection of Confidential Information

“Confidential Information” includes, but is not limited to, business strategies, project requirements, source code, software, designs, wireframes, documents, credentials, databases, pricing, financial information, marketing plans, customer information, trade secrets, and any other information disclosed in written, verbal, electronic, or any other form that is identified as confidential or would reasonably be considered confidential.

Both parties agree to:

• Use Confidential Information solely for the purpose of fulfilling the obligations under the project or service agreement.
• Take reasonable administrative, technical, and physical measures to protect Confidential Information from unauthorized access, disclosure, alteration, or misuse.
• Not disclose Confidential Information to any third party without prior written consent from the disclosing party, except where disclosure is required by law or to authorized employees, contractors, or service providers who are bound by similar confidentiality obligations.

The confidentiality obligations shall survive the completion, cancellation, or termination of the project or agreement.

21.2 Client Obligations

The Client agrees to:

• Provide only information necessary for the successful completion of the project.
• Ensure that any content, documents, software, images, trademarks, logos, or other materials shared with the Company are legally owned by the Client or that the Client has obtained all necessary rights and permissions to use them.
• Keep confidential any proprietary methods, pricing, proposals, technical documentation, source code (where ownership has not yet been transferred), development processes, and other business information belonging to S&S Digi9 Tech Solutions.
• Protect all login credentials, API keys, passwords, hosting access, and administrative accounts shared during the project and promptly notify the Company if any unauthorized access or security incident is suspected.
• Refrain from sharing confidential communications, quotations, or project documentation with competitors or third parties without prior written permission from the Company.

21.3 Company Obligations

S&S Digi9 Tech Solutions agrees to:

• Maintain the confidentiality of all Client information received during the course of providing Services.
• Use Client information solely for the purpose of designing, developing, maintaining, or supporting the agreed Services.
• Restrict access to Client Confidential Information only to employees, consultants, or subcontractors who require such access to perform the Services and who are subject to appropriate confidentiality obligations.
• Not sell, distribute, disclose, or otherwise share Client Confidential Information with any third party except:
  • with the Client’s prior written consent;
  • where required to engage trusted third-party service providers (such as hosting providers, payment gateways, cloud service providers, or domain registrars) for project execution; or
  • where disclosure is required by applicable law, court order, or governmental authority.
• Implement reasonable security measures to safeguard Client information against unauthorized access, misuse, or disclosure.

Nothing in this section shall prevent S&S Digi9 Tech Solutions from displaying completed projects, logos, or publicly available information in its portfolio, website, or marketing materials unless the Client has expressly requested confidentiality through a separate written Non-Disclosure Agreement (NDA) or a written confidentiality clause in the project agreement.

22. User Conduct

Clients are expected to use our website and services responsibly, ethically, and in compliance with all applicable laws and regulations. By accessing or using our services, you agree not to engage in any activity that may harm S&S Digi9 Tech Solutions, its employees, other clients, or any third party.

Clients must not:

• Upload, publish, transmit, or distribute any content that is illegal, fraudulent, defamatory, obscene, offensive, abusive, threatening, or otherwise violates any applicable law or regulation.
• Upload or provide any material that infringes upon the copyrights, trademarks, patents, trade secrets, or other intellectual property rights of any individual or organization. The Client is solely responsible for ensuring that all content, images, videos, logos, documents, and other materials provided to S&S Digi9 Tech Solutions are lawfully owned or properly licensed for use.
• Use our website or services for any unlawful, unauthorized, or fraudulent purpose, including but not limited to phishing, hacking, spamming, distributing malware, or engaging in activities that may compromise the security or functionality of our systems or those of any third party.
• Attempt to gain unauthorized access to our servers, networks, databases, or any part of our systems.
• Introduce viruses, malware, ransomware, spyware, or any other malicious code that may damage or interfere with the operation of our website, services, or third-party systems.
• Misrepresent your identity, impersonate another individual or organization, or provide false or misleading information during the course of our engagement.
• Use our services in a manner that could disrupt, interfere with, or negatively affect the performance, security, or availability of our website, systems, or services.
• Resell, sublicense, distribute, or commercially exploit any deliverables, software, or proprietary materials provided by S&S Digi9 Tech Solutions without our prior written consent, unless explicitly permitted under the applicable service agreement.

S&S Digi9 Tech Solutions reserves the right to suspend or terminate any project or service, without prior notice, if a Client is found to be engaging in any activity that violates these Terms & Conditions or any applicable law. The Client shall remain liable for any damages, losses, legal claims, or expenses incurred by S&S Digi9 Tech Solutions as a result of such violations. Additionally, we reserve the right to report any unlawful activities to the appropriate law enforcement or regulatory authorities where required by law.

23. Intellectual Property Infringement

S&S Digi9 Tech Solutions respects the intellectual property rights of others and expects its clients, users, and visitors to do the same. Any unauthorized use of copyrighted materials, trademarks, logos, images, software, or other proprietary content is strictly prohibited.

If you believe that any content, material, or work made available through our website or services infringes upon your copyright, trademark, or other intellectual property rights, you may submit a written notice to us containing the following information:

• Your full name, organization (if applicable), postal address, email address, and contact number.
• A description of the intellectual property that you claim has been infringed, including any relevant registration numbers or ownership details, where applicable.
• A clear identification of the allegedly infringing material, including its location on our website or within our services (such as the specific webpage URL or project reference).
• A statement confirming that you have a good faith belief that the use of the material is not authorized by the intellectual property owner, its agent, or applicable law.
• A declaration that the information provided in your notice is accurate and complete, and that you are the owner of the intellectual property or are authorized to act on behalf of the owner.

Upon receiving a valid infringement notice, S&S Digi9 Tech Solutions will review the complaint and may, at its sole discretion, remove, disable access to, or modify the allegedly infringing material while the matter is being investigated. We may also contact the party responsible for the content to seek clarification or additional information.

If the reported material is determined not to infringe any intellectual property rights, or if sufficient evidence supporting the claim is not provided, we reserve the right to retain or restore the content.

All intellectual property infringement notices should be sent to:

S&S Digi9 Tech Solutions
83, S.P. Mukherjee Road, 5th Floor, Devi Market, Kolkata – 700026, West Bengal, India
Email: ssdigi9tech@gmail.com or susmita.paul@ssdigi9techsolutions.com

S&S Digi9 Tech Solutions reserves the right to take appropriate legal or administrative action against any individual or entity found to have knowingly submitted false, misleading, or fraudulent infringement claims.

24. Limitation of Liability

To the fullest extent permitted under applicable law, S&S Digi9 Tech Solutions shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of our services, website, software, or deliverables.

Our liability shall be limited to the amount actually paid by the Client for the specific service giving rise to the claim.

Without limiting the foregoing, S&S Digi9 Tech Solutions shall not be liable for:

24.1 Loss of Profits

Any loss of revenue, profits, anticipated savings, business opportunities, goodwill, or commercial reputation resulting from the use of, or inability to use, our services or deliverables.

24.2 Business Interruption

Any interruption, delay, suspension, or disruption of the Client’s business operations caused by technical failures, server outages, cyber incidents, maintenance activities, third-party service interruptions, force majeure events, or circumstances beyond our reasonable control.

24.3 Data Loss

Any loss, corruption, deletion, alteration, or unauthorized access to data, databases, files, emails, website content, or other digital assets. Clients are solely responsible for maintaining regular backups of their websites, applications, databases, and business information unless backup services are expressly included in the agreed scope of work.

24.4 Third-Party Failures

Any damages, losses, or service disruptions arising from the failure, downtime, security incidents, policy changes, or performance of third-party products or services, including but not limited to hosting providers, domain registrars, payment gateways, cloud service providers, email service providers, content delivery networks (CDNs), APIs, plugins, themes, software libraries, social media platforms, search engines, advertising platforms, or any other third-party tools integrated into the Client’s project.

24.5 Client-Supplied Content

We shall not be responsible for any claims, damages, or liabilities arising from content, images, videos, trademarks, logos, documents, or other materials provided by the Client. The Client warrants that they have all necessary rights, permissions, and licenses to use such materials.

24.6 Security and Cyber Risks

While we implement commercially reasonable security measures, we do not guarantee that any website, application, server, or digital platform will be completely free from hacking, malware, viruses, ransomware, or other cyber threats. The Client acknowledges that no online system can be guaranteed to be completely secure.

24.7 Maximum Liability

In all circumstances, the total aggregate liability of S&S Digi9 Tech Solutions, whether arising in contract, tort (including negligence), statutory duty, or otherwise, shall not exceed the total amount actually paid by the Client for the specific services giving rise to the claim.

Nothing in this clause shall exclude or limit any liability that cannot be excluded or limited under applicable law.

25. Disclaimer of Warranties

S&S Digi9 Tech Solutions provides its website, services, deliverables, and all related materials on an “as is” and “as available” basis, except where expressly agreed otherwise in a written agreement signed by both parties.

While we make every reasonable effort to deliver high-quality services in accordance with industry standards, we do not warrant or guarantee that:

• Our website, services, or deliverables will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• All defects, bugs, or technical issues can be identified or resolved immediately.
• The services will meet every specific business objective, expectation, or requirement unless expressly agreed in writing.
• Any website, application, software, or digital solution developed by us will operate without interruption due to third-party software, hosting providers, internet connectivity, browser updates, operating system changes, or external service providers.
• Search engine rankings, website traffic, lead generation, conversion rates, social media engagement, or other marketing outcomes can be guaranteed. Such results depend on numerous external factors beyond our control, including search engine algorithms, market conditions, competition, user behavior, and advertising budgets.
• Third-party products, software, plugins, themes, APIs, payment gateways, hosting services, or cloud platforms integrated into your project will remain available, compatible, or free from defects. Their performance and availability are governed by their respective providers’ terms and policies.

The Client acknowledges that digital products and online services may require periodic maintenance, updates, security patches, and compatibility improvements. Unless covered under a separate maintenance or support agreement, S&S Digi9 Tech Solutions is under no obligation to provide ongoing updates, enhancements, or technical support after project delivery.

Except where expressly stated in a separate written agreement, S&S Digi9 Tech Solutions disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or uninterrupted availability of the services.

Nothing in this section shall limit any rights or remedies that cannot be excluded under applicable laws of India. Where such warranties are required by law, they shall be limited to the minimum extent permitted by applicable legislation.

26. Indemnification

The Client agrees to indemnify, defend, and hold harmless S&S Digi9 Tech Solutions, its proprietor, employees, consultants, affiliates, representatives, and service providers from and against any and all claims, liabilities, losses, damages, costs, expenses, or legal fees arising out of or related to:

• The Client’s misuse of the Company’s services or deliverables.
• Any content, data, images, videos, logos, trademarks, or other materials provided by the Client that infringe upon the intellectual property rights, privacy rights, or other legal rights of any third party.
• Any false, inaccurate, misleading, or unlawful information submitted by the Client.
• The Client’s violation of these Terms & Conditions or any applicable laws, regulations, or governmental requirements.
• Any unauthorized modification, misuse, or distribution of the Company’s work, software, websites, applications, or other deliverables after project completion or handover.
• Claims arising from products, services, or content published by the Client through websites, applications, or digital platforms developed or managed by S&S Digi9 Tech Solutions.

The Client further agrees to cooperate fully in the defense of any such claim and shall reimburse S&S Digi9 Tech Solutions for all reasonable costs, expenses, and legal fees incurred in connection with such claims.

Nothing in this clause shall require the Client to indemnify S&S Digi9 Tech Solutions for claims arising solely from the Company’s gross negligence, willful misconduct, or violation of applicable law.

27. Force Majeure

S&S Digi9 Tech Solutions shall not be held liable for any failure, delay, interruption, or inability to perform its obligations under this Agreement if such failure or delay arises from events or circumstances beyond its reasonable control (“Force Majeure Event”).

Force Majeure Events include, but are not limited to:

• Natural disasters, including earthquakes, floods, cyclones, storms, lightning, fire, or other acts of nature.
• Epidemics, pandemics, public health emergencies, or government-imposed lockdowns and related restrictions.
• Internet outages, telecommunications failures, cloud service disruptions, power failures, or other utility interruptions.
• Cybersecurity incidents, including cyber-attacks, ransomware, malware, distributed denial-of-service (DDoS) attacks, hacking attempts, or other malicious activities affecting systems, networks, or third-party service providers.
• Government actions, changes in laws or regulations, court orders, embargoes, sanctions, or any action by governmental or regulatory authorities that impacts the provision of Services.
• Acts of war, terrorism, civil unrest, riots, strikes, labour disputes, or other events beyond the reasonable control of the Company.
• Failure, suspension, or interruption of third-party platforms, hosting providers, payment gateways, domain registrars, software vendors, or other external service providers upon whom the Company reasonably relies.

During the occurrence of a Force Majeure Event, the obligations of S&S Digi9 Tech Solutions affected by such event shall be suspended for the duration of the event. The Company shall make commercially reasonable efforts to minimize the impact of the Force Majeure Event and resume the Services as soon as reasonably practicable.

Any project timelines, delivery schedules, milestones, or service commitments affected by a Force Majeure Event shall be automatically extended for the period of the delay caused by such event. Such delays shall not constitute a breach of this Agreement, and the Client shall not be entitled to claim any compensation, damages, penalties, or refunds arising solely from the Force Majeure Event.

If a Force Majeure Event continues for an extended period that materially prevents the performance of the Services, either party may, upon written notice to the other party, terminate the affected project or Agreement. In such cases, the Client shall remain liable for payment of all Services performed, work completed, and expenses incurred by S&S Digi9 Tech Solutions up to the effective date of termination.

28. Suspension or Termination

S&S Digi9 Tech Solutions reserves the right to suspend, restrict, or terminate any service, project, or agreement, either temporarily or permanently, with or without prior notice, if a Client breaches these Terms & Conditions or engages in activities that may adversely affect the Company, its employees, systems, or other clients.

28.1 Breach of Agreement

The Company may suspend or terminate the provision of services if the Client violates any provision of these Terms & Conditions, the approved project proposal, service agreement, or any applicable law. This includes, but is not limited to, providing false information, failing to fulfill contractual obligations, or engaging in conduct that disrupts the successful execution of the project.

28.2 Non-Payment

If any invoice or payment remains unpaid beyond the agreed due date, the Company reserves the right to:

• Suspend ongoing work or project activities until all outstanding payments are received.
• Withhold the delivery of project files, source code, website credentials, or other deliverables.
• Restrict access to hosted services or maintenance support, where applicable.
• Terminate the project if payment defaults continue for an unreasonable period despite written reminders.

Any delay in project completion resulting from non-payment shall not be the responsibility of the Company.

28.3 Illegal Activities

The Client agrees not to use the Company’s services, websites, software, applications, or digital solutions for any unlawful, fraudulent, defamatory, abusive, or prohibited activities under applicable laws. If the Company reasonably believes that its services are being used for illegal purposes, it may immediately suspend or terminate the services and, where required by law, cooperate with the appropriate legal or regulatory authorities.

28.4 Misuse of Services

The Company reserves the right to suspend or terminate services if the Client:

• Uses the services in a manner that violates applicable laws or regulations.
• Attempts to gain unauthorized access to systems, servers, networks, or confidential information.
• Distributes malicious software, spam, phishing content, or other harmful material through the services.
• Infringes the intellectual property rights of the Company or any third party.
• Engages in abusive, threatening, defamatory, or inappropriate conduct towards the Company’s employees, representatives, or business partners.
• Uses the Company’s services in any manner that may damage its reputation, operations, or security.

28.5 Effect of Termination

Upon suspension or termination:

• The Client’s right to access or use the affected services shall immediately cease.
• Any outstanding payments owed to the Company shall become immediately due and payable.
• Any advance payments made by the Client shall remain non-refundable unless otherwise required by applicable law or expressly agreed in writing.
• The Company shall not be liable for any loss of data, business interruption, or other damages resulting from such suspension or termination.
• The Company reserves all rights and remedies available under applicable law.

Termination or suspension of services shall not affect any rights, obligations, or liabilities that have accrued prior to the effective date of such suspension or termination.

29. Privacy

Your privacy is important to S&S Digi9 Tech Solutions. We are committed to protecting the personal information you share with us and handling it responsibly in accordance with applicable laws.

By using our website or availing of our services, you acknowledge that we may collect, use, store, process, and disclose your personal information as described in our Privacy Policy. This may include information such as your name, email address, phone number, company details, billing information, and any other information you voluntarily provide while requesting our services or communicating with us.

Our Privacy Policy explains, among other things:

• The types of personal information we collect.
• How we use and process your information.
• How we protect your data from unauthorized access or disclosure.
• Whether and when we share your information with trusted third-party service providers.
• Your rights regarding your personal information.
• Our use of cookies and similar tracking technologies.

By accessing or using our website and services, you consent to the collection and use of your information in accordance with our Privacy Policy.

For detailed information regarding our data collection, processing, security practices, and your privacy rights, please refer to our separate Privacy Policy, which forms an integral part of these Terms & Conditions. In the event of any conflict between these Terms & Conditions and the Privacy Policy concerning the handling of personal information, the provisions of the Privacy Policy shall prevail.

30. Cookies

Our Website may use cookies and similar technologies to enhance user experience, analyze website traffic, improve website functionality, and personalize content. Cookies are small text files stored on your device by your web browser that help us recognize your preferences and optimize your browsing experience.

By using our Website, you consent to the use of cookies in accordance with our cookie practices, unless you have disabled cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our Website.

Where applicable, we may use both essential and non-essential cookies, including those provided by trusted third-party services such as analytics and marketing platforms. These third-party services may collect information in accordance with their own privacy policies.

For detailed information about the types of cookies we use, their purpose, how long they are stored, and how you can manage or disable them, please refer to our Cookie Policy, which forms an integral part of these Terms & Conditions.

31. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. By accessing or using our website and services, you agree that all matters arising out of or relating to these Terms & Conditions, including any disputes or claims, shall be subject to the applicable laws of India.

Any legal action or proceeding arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal, India. By using our services, you expressly consent to the jurisdiction of these courts and waive any objection to such venue on the grounds of inconvenience or otherwise.

32. Jurisdiction

Any dispute, claim, or legal proceeding arising out of or relating to these Terms & Conditions, the Services provided by S&S Digi9 Tech Solutions, or the use of our Website shall be governed by and construed in accordance with the laws of India. Subject to any applicable dispute resolution provisions, the courts located in Kolkata, West Bengal, India, shall have the exclusive jurisdiction to hear and determine any such dispute, claim, or proceeding. By using our Services, you expressly consent to the exclusive jurisdiction and venue of these courts.

33. Changes to the Terms

S&S Digi9 Tech Solutions reserves the right to amend, modify, or update these Terms & Conditions at any time to reflect changes in our business practices, services, legal requirements, or applicable regulations. Any revisions will become effective immediately upon publication on our website, unless otherwise stated.

We encourage you to review this page periodically to stay informed of any updates. Your continued use of our website or services after the revised Terms & Conditions have been published constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with any changes, you should discontinue using our website and services immediately.

34. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions or any of our services, please contact us using the details below:

S&S Digi9 Tech Solutions
83, S.P. Mukherjee Road, 5th Floor, Devi Market, Kolkata – 700026, West Bengal, India

GSTIN: 19ATYPP3683M1ZE

Website: https://ssdigi9techsolutions.com/

Email:

• ssdigi9tech@gmail.com
• susmita.paul@ssdigi9techsolutions.com

Phone:

• (+91) 8670 922 349
• (+91) 8697 300 259

We strive to respond to all genuine inquiries and support requests as promptly as possible during our regular business hours. For project-related queries, technical support, or billing concerns, please include relevant details in your communication to help us assist you more efficiently.